Stranded in San Diego, CA. Made an effort to phone shopper relations quantity, but Website lists precisely the same quantity as cargo variety. Is that this in order to avoid mobile phone phone calls. Waited above two hrs for just a return call from reservations.
I wished to vent my stress While using the baggage condition with your airline. All the things else was great, nevertheless the way my baggage was handled would make me Believe two times in advance of scheduling with AA again. I was billed $twenty five Each and every way for one bag, not being informed my bag could be carried on for no cost. So as to add insult into the $fifty billed, my bag was harmed on the outside on getting returned to me.
Speaking by having an American Airlines representative is a challenge. Did you go throughout the same trouble or was you encounter superior that most. Share your feelings with us.
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I lately took a flight from JFK to St Thomas on the Saturday eight am flight and had the most helpful, efficient knonwledgable flight attendant she was fantastic. I might love to many thanks her for creating my vacation extra enjoyable.
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about where I put my bag in the overhead. It absolutely was an embarrassing moment for me and I frankly did under no circumstances recognize this flight attendant’s extremely loud and arrogant Perspective.
Two weeks back we acquired the awful information that our twelve year outdated grandson were hit by a truck and killed. We necessary to get from PA to CA as swiftly as possible. It was Thankagiving 7 days, the worst week on the yr to travel by way of Hotwire, we were being able to get reservations the subsequent early morning on American, not the airline on which we ordinarily travel.
Experienced fantastic purchaser service sine 1/17. Been pulled from the FRA flight and stayed for 2 days in Philly. Currently one/19 I'll resume my flight to FRA with up to par documentation. To my shock the ticket agent with the sign in counter ended up Definitely rude, not helpful and expected me to seek out my luggage that was checked in over the seventeenth and that I had been not able to retrieve when I was pulled from the flight on Sunday.
– Flip your approach and also to not take care of The client like dirt. Notice that they are your ‘bread and butter’ and devoid of them you wouldn’t be in Procedure whatsoever.
I can't have the grievance segment on the American Airways Web-site to operate. So Here is the only put i can find to submit my details in advance of mailing it towards the cooperate Place of work.
The definition of shopper service at American Airways will not be defined in almost any recognized phrases. It doesn't deal with The shopper or suggest any service in the slightest degree. My daughter, traveling solo, experienced the recent encounter of ready in line at Heathrow so long to examine in that she missed the checkin by 2 MINUTES although the airplane was for the gate for another forty five minutes. The agent, and I use that phrase generously, needed she obtain One more ticket for your afterwards flight at a cost of yet another $three hundred. Then proceded to inform her the seat will be assigned at the gate. Alright, difficulty resolved. You think that! When the gate is assigned she goes to acquire her seat assigned as well as the ‘AGENT’ who'd not make it possible for her on the initial flight cancelled her seat on equally the initial and 2nd flight after using her revenue! So she wasn’t off that initially flight but, THE AGENT took her off! And now she wasn’t on the next flight for which she paid more money. The good thing is we have been in interaction and she or he spoke with a supervisor who unveiled a seat to her. When she requested who had cancelled the her reservation, they said they didn't know. This all occurred within a 3 hour period of time. She ultimately boarded quarter-hour just before departure, I hope. So my partner and I contacted American Airways to substantiate if she was capable of get on the aircraft and who experienced cancelled her flight, considering the fact that there was a money transaction and no fiscal transaction transpires without a history of who created it, just one would Believe, for accounting and theft protection functions by yourself. My husband called to start with and spoke to JAYNE FUENTES, a supervisor who following a extensive discussion gave us NO INFO. She couldn't tell us if my daughter received a seat about the flight, acquired on the plane, or who bungled the additional acquire. She definitely stated that ‘they are open terminals and they don't sign-up who's reserving or accepting payment to get a seat reservation.’ That is definitely precise accounting for you personally. So my spouse thanked her politely for all her help at which position I stated JAYNE FUENTES advised us almost nothing she was of no help in any way. Then I called American Airways and spoke to another supervisor, JANE Grey, a one who shouldn't be allowed to solution telephones inside a jail.
i wish to know if Home Page there are actually direct flights from jfk to barbados in september 2014 i am tryng to ebook a flight and cant receive a immediate flight has the technique improved
Your shopper service representatives are under helpful. Soon after attempting to attend a scheduled for months education seminar our flight was canceled producing us unable to attend. The only thing made available from American Airways had been apologies plus a refund with the flight.
I'm seventy seven calendar year previous I strategy this great family vacation with my daughter to show her our heritage in Chile, we paid out Just about $3000.00, we flew to South The usa Chile on 12/27-01/06/2016, then the nightmare started out the fly from Miami to Santiago scl , we seat during the runway for 2 several hours as a consequence of luggage delayed, the pilot said it had been difficulty with not plenty of worker to load the plane AA957 with baggage. then our seats challenge: seat 41A , my daughter Television set was damaged, my seat 41B my arms have been broken, wouldn’t move up, so and when I must visit the bathroom I couldn’t stand up, since I have Diabetic issues I have to check out the toilet which is why I took the end seat Once i tried to climbing about the arm I cut my leg and was bleeding. I check with the flight attendant for help, she was no help whatsoever. my daughter tried to help me by climbing above me because we couldn’t get any help. she slip and fell on the two arms wanting to climb around me and bruised the inside of her legs definitely terrible. We now have photos of her leg and my leg appear to be elephant toes, let me tell you it damage so undesirable I cried through the soreness, The full two months in Chile I had to get sneaker a person size more substantial due to the fact my ft were so swollen and my daughter couldn’t have on her bathing go well with because The within of her leg had been all bruised up.